Call Center Represenatative-Remote

Call Center Representative – Patient Care Support

Assist Health | Remote | Full-Time | Bilingual (English/Spanish Required)

About the Role

Assist Health is seeking a motivated and patient-focused Call Center Representative to join our growing remote team. In this role, you will be the first point of contact for our patients, answering questions, scheduling appointments, and delivering exceptional service in a high-volume call environment.

We welcome candidates with a background in medical or healthcare settings, but we will also consider individuals with strong call center experience who are passionate about helping people. Bilingual fluency in English and Spanish is required for this role.

Responsibilities

● Handle a high volume of inbound and outbound calls with professionalism and care

● Schedule, reschedule, and confirm patient appointments

● Communicate effectively with patients, physicians, and healthcare facilities in both English and Spanish

● Verify and update patient demographics and insurance information

● Explain appointment details, procedures, and scheduling requirements clearly

● Accurately document patient information in electronic medical records (EMR)

● Collaborate with internal teams to ensure a smooth patient experience

● Maintain confidentiality and comply with HIPAA standards

Qualifications

Required

●*Bilingual — fluent in spoken and written English and Spanish*

● Previous call center experience OR medical/healthcare customer service experience

● Experience working remotely from a home office

● Strong computer and data entry skills

● Excellent communication and phone etiquette

● Ability to multitask in a fast-paced environment

Preferred

● Prior medical scheduling or healthcare experience

● Knowledge of medical terminology

● Experience with EMR/EHR systems

● Experience with insurance verification or prior authorizations

Work From Home Equipment Requirements

All candidates must have the following equipment prior to starting

● Windows computer (Mac not supported)

● Dual monitor setup

● Noise-cancelling headset

● Webcam

● Hardwired internet connection — 200 Mbps or greater (Wi-Fi only is not acceptable)

● Quiet, professional workspace free from distractions

Compensation & Benefits

● Competitive pay based on experience

● Health, Dental & Vision Insurance

● Paid Time Off (PTO)

● Paid Holidays

● Supportive remote team environment with growth opportunities

● Remote | Monday–Friday, 8:00 AM–5:00 PM Central Time

Why Join Assist Health?

At Assist Health, you'll become part of a collaborative team dedicated to improving patient access to healthcare. We value professionalism, compassion, and teamwork — and we're committed to providing a supportive remote work environment where you can grow.

If you're passionate about helping people and bring the energy and communication skills to make every patient interaction count, we'd love to hear from you!

*Assist Health is an equal opportunity employer.*

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s)

• Do you have remote work experience?
• Do you have all of the required equipment?

Language

* Spanish (Required)

Work Location: Remote