Call Center Representative

We are seeking a professional and customer-focused Call Representative to serve as a primary point of contact for clients and prospective customers. In this role, you will handle inbound and outbound calls, respond to inquiries, schedule appointments, assist with client intake, and support lead generation and customer relationship efforts. The ideal candidate is organized, personable, reliable, and able to communicate effectively while managing multiple calls and client needs.

Duties

• Answer and manage inbound calls from clients and prospective customers
• Make outbound calls to leads, prospective clients, and existing customers as needed
• Conduct client intake calls and gather accurate information
• Respond to client inquiries and provide clear, professional information about services
• Schedule, confirm, and reschedule appointments and consultations
• Follow up with leads and prospective clients to encourage engagement and conversion
• Maintain accurate client and lead information in CRM or client intake systems
• Document calls, messages, follow-ups, and client interactions
• Route calls and inquiries to the appropriate team member when necessary
• Provide excellent customer service and maintain a positive, professional attitude
• Assist with lead generation and marketing outreach initiatives
• Follow up on marketing campaigns, inquiries, and promotional leads
• Assist with email communication and other client outreach activities
• Monitor and respond to messages received through online platforms and social media when needed
• Identify opportunities to improve the client intake and communication process
• Maintain confidentiality and handle client information professionally
• Support management and the team with administrative and customer service tasks as needed

Experience

• Previous experience in a call center, customer service, receptionist, administrative, or client-facing role preferred
• Experience handling inbound and outbound calls
• Strong verbal and written communication skills
• Professional and friendly phone manner
• Ability to build rapport with clients and prospective customers
• Strong organizational and time-management skills
• Ability to multitask and manage multiple calls, inquiries, and follow-ups
• Comfortable working with computers, email, and online systems
• Ability to maintain accurate records and follow established procedures
• Sales, lead generation, or appointment-setting experience is a plus

Preferred Skills

• Experience with CRM systems or client intake software
• Experience with appointment scheduling platforms
• Familiarity with phone systems and call management software
• Experience with lead follow-up or appointment setting
• Basic knowledge of social media and digital communication platforms
• Strong customer service and relationship-building skills
• Bilingual communication skills are a plus

Pay: $25,000.00 - $50,000.00 per year

Benefits

* Flexible schedule

Work Location: Remote