Customer Care Representative

Description

Essentials Job Functions

• Handle a high volume of inbound and outbound phone calls to assist customers with orders, deliveries, pricing, and general inquiries.
• Take customer orders accurately over the phone and ensure all details are entered correctly
• Coordinate closely with the Order Fulfillment Team and Sales Team to ensure orders are processed with correct pricing, shipment method and timelines.
• Process and resolve product returns, ensuring proper documentation and follow through
• On occasion, contact customers regarding past due balances in professional and respectful manner
• Actively listen to customers, identify needs, and provide clear, timely solutions
• Maintain accurate records and notes in internal systems

Requirements

Required Skills and Behaviors

• Comfortable being on the phone for most of the workday, with professional, calm, and confident behavior
• Able to manage workload independently, stay productive without constant supervision.
• Demonstrate a professional work ethic, including reliability, punctuality, and attention to detail
• Able to adapt to different customer situations and priorities
• Excellent verbal and written communication skills
• Reasonable proficiency in Microsoft Office, especially Excel
• Ability to learn new software quickly (Asahi will provide training)
• Previous experience in customer service