Customer Experience Representative

Full-Time Work from Home Customer Experience Representative

Hiring Immediately l Multiple Openings l 100% Remote (Arizona Residents [excluding Flagstaff])

Are you looking for a role that challenges you and rewards your dedication? At Nexa, we operate as a vital 24/7 communication hub for diverse range of companies. We are seeking resilient, compassionate, and professional individuals to join our fast-paced, high-volume customer experience team.

This is a dynamic, "call-after-call" environment that requires speed, precision, and stead focus. If you thrive under pressure and understand that true customer service takes heart, drive, and dedication, we want to hear from you!

*Note: At this time, we are exclusively hiring full-time remote workers who currently reside in New Brunswick.*

Key Responsibilities

• Handle inbound inquiries for a wide variety of clients with professionalism and care.
• Flexibly switch between different client protocols, date entry, requirements, and tailored scripts.
• Maintain an empathetic, polite, and articulate demeanor on every call.
• Consistently meet performance indicators (KPI's) including schedule adherence, average wrap-up time, and high-Quality Assurance (QA) scores.

Technical and Workstation Requirements

Because this is a fast-paced remote position, your home office must meet the following requirements:

• PC or Laptop with Windows 11 or higher (Chromebooks, Apple products, and tablets are not compatible)
• A dedicated, direct-wired Ethernet connection (Wi-Fi is strictly prohibited due to stability requirements).
• A professional-grade wired headset with a built-in microphone.
• A minimum screen resolution of 1600x900 is required. Two monitors are highly preferred to assist with monitor space for our systems.
• Minimum typing speed of 30WPM

*You must provide your own compliant equipment during the initial new-hire period. Upon successful completion of training, Nexa will supply company-issued hardware.*

Schedule and Availability

• Full-Time, 10-hr shifts (4 days on, 3 days off)
• Operations run 24/7. Candidates must be available to work at least one weekend day per week and participate in holiday rotations.

Compensation and Benefits

We value our team and offer a competitive support package to protect your health and future:

• Starting pay: $16/hour
• Medical, Dental, and Vision Insurance, 401k with company matching, ESOP (Employee Stock Ownership Plan), Paid Time Off Benefits

Are you the right fit?

If you are detail-oriented, tech-savvy, and take pride in delivering top-tier customer experiences under pressure, apply today!

*Nexa is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.*