Customer Service Specialist

This is a work-from-home position.

As a Customer Service Specialist at our law firm, you will obtain entry-level legal field experience while learning to provide clients and potential clients with the empathy that enduring one of the most difficult situations of their lives requires. Prior Call Center experience is a plus.

Minimum Equipment Requirements

• A laptop/desktop computer
• You will need a wired connection to your wi-fi router or cable modem (no wireless connections) and a high-quality wired headset with a microphone
• Wired or wireless keyboard
• Wired or wireless external mouse
• You must have a reliable, hardwired internet connection with at least 20 Mbps download / 5 Mbps Upload speeds

We've Got The Perks

• Work from Home
• Paid Training
• Incentives for Bilingual Spanish Speakers
• Pay increases with promotions and tenure

Schedule

• Hours are 8:30-5:00
• Monday through Friday

Education

* Associate (Preferred)

Location

* Georgia (Required)

Compensation

$15 - $20 hourly

Responsibilities

* Answer phone calls * Respond to telephone and e-mail inquiries from clients and potential clients * Send e-mail messages to the attorney * Schedule consultations * Provide correspondence

Qualifications

* Displays impeccable interpersonal, time management, organizational, and customer service skills * Has previous experience with word processing programs and basic computer skills * Well-versed in taking telephone calls and handling stressful situations

About Company

The Law Office of Ahmad R. Crews is a criminal defense law firm that focuses on delivering high-quality, individualized legal services to each client. We’re building a team that will allow us to expand on our strong reputation for delivering exceptional, client-centered legal services.

We are a diverse and innovative team, driven by our core values of Passionate, Personable, and Persistent. Joining us means being part of a firm that values creativity, commitment, and a genuine dedication to client success. We are a solution-oriented team. We value excellence.

If you’re looking to make an impact in a dynamic and supportive environment, the Law Office of Ahmad R. Crews may be the perfect place for you. Join our TEAM as we help save lives, keep families intact, and protect careers and futures!