Emergency Response Customer Service Representative

We are seeking customer service agents to be part of ITCON Services 2026 Emergency Response Contact Center Team. * This is a short-term seasonal position. * This position is remote. * Candidate must be a citizen of the United States.

Description

* Managing a high volume of incoming calls * Identifying and resolving customer issues accurately and efficiently * Providing high quality response to customer inquiries and needs * Building sustainable relationships with customers through professional communication * Providing accurate, timely, and complete information by using the right methods and tools * Responding to customer inquiries relating to client services, providing appropriate solutions and alternatives, and following up to ensure full resolution * Keeping detailed records of customer interactions, processing customer accounts, and filing documents * Following communication procedures, guidelines, and policies

Responsibilities for this position include

* The agent will provide public support to people needing guidance on who to contact to resolve their situation. * The ideal candidate for this role is passionate about ensuring excellence in service, responds quickly and effectively to customer inquiries, and is comfortable working in a fast-paced environment with a high call volume.

Required Skills and Qualifications

* 1-year or more customer support experience or experience as a client service representative * English speaking proficiency (Spanish bilingual is a plus) * Strong communications skills, including phone communications and active listening. * Familiarity with CRM systems and practices * Strong research and problem-solving skills * Proficient with computers, switching between various applications and windows/sessions on a laptop, downloading, opening, saving, printing, and/or deleting files * Demonstrated ability to handle sensitive and confidential situations. * Ability to handle crisis situations and deal with difficult inquirers. * High School Diploma or GED