IT Support Technician (Tier 1 / Junior) – Remote Help Desk

Join One of Rhode Island’s Fastest-Growing IT Companies!

We’re passionate about technology—whether it’s testing new hardware, exploring software, or finding smarter ways to work. Recognized as one of the Fastest Growing Companies in RI, ranked among the Top 10 MSPs in North America, and named one of the Best Places to Work in RI, we’re committed to innovation and team success.

Why You’ll Love Working Here

• Your ideas matter—whether you’re remote or onsite, your voice is heard.
• We invest in your growth with paid training, certifications, and clear career paths.
• Flexible scheduling for life’s unexpected moments.
• A culture that values collaboration, curiosity, and customer success.

Position: Tier 1 IT Support Technician

Location

Remote Type: Part-Time with Option to move to Full-Time within 90 Days. Starting Pay: $18.00/hour (with performance-based growth opportunities)

What You’ll Do

• Provide remote support for client IT issues.
• Troubleshoot desktops, laptops, printers, routers, and servers.
• Use remote assistance tools to diagnose and resolve problems.
• Track and follow up on tickets within defined SLAs.
• Document solutions and contribute to our internal knowledge base.
• Deliver excellent customer service via phone and email.

What Makes You a Great Fit

• You’ve built your own PC or love tinkering with tech.
• You’re a gamer or tech enthusiast who enjoys learning.
• You’re passionate about helping others solve tech problems.
• Strong knowledge of Windows OS, basic networking, and hardware.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.

Schedule & Compensation

• Shifts between 8:00 AM – 5:30 PM, Monday–Friday.
• Occasional after-hours or weekend work (with notice).
• Performance reviews with growth opportunities.

Benefits (Available Within First Year)

• 401(k) with matching & profit sharing
• Paid training and certifications
• Paid time off and sick days
• Health and dental insurance options
• Flexible scheduling

Physical Requirements

• Ability to sit for extended periods and use a computer keyboard.
• Vision and hearing sufficient for office work and communication.

Job Type: Part-time

Pay: From $18.00 per hour

Application Question(s)

• Have you ever built a custom gaming computer? If so what were the CPU and GPU?
• Do you have a homelab? What are you running in it?

Location

* Florida (Required)

Work Location: Remote