WNS Health Help

P&C Insurance Licensed Customer Service Representative

WV, USPosted 6 days ago

RemoteFull-Time Customer Service & Care West Virginia

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Job Description

P&C Licensed Customer Service Representative

Location

US Remote — candidates from Florida (FL) and West Virginia (WV) preferred

Employment Type

Full-time

Industry

Insurance

Start Date - 12/02/2026

Hours of Operation

Monday to Friday, 8:00 AM–9:00 PM EST (subject to change based on business needs)

Production Schedule

Fixed weekends off. Specific weekday shifts will be assigned during training within the hours of operation.

About Us

WNS (Holdings) Limited (NYSE: WNS), a Capgemini company, is a leading global business process management organization with over 60,000 professionals across 57 delivery centers worldwide. We deliver measurable business value to 400+ clients by combining deep industry expertise with advanced digital, analytics, and operational capabilities across sectors including Travel, Insurance, Banking and Financial Services, Healthcare, Manufacturing, Retail, and Logistics, offering end-to-end solutions across finance, customer care, technology, analytics, and industry-specific services.

For more information about WNS, visit www.wns.com.

Job Overview

The P&C Licensed Customer Service Representative is responsible for delivering high-quality service to customers and agents by accurately handling inquiries related to property and casualty insurance policies and billing. This role requires active use of a valid P&C license to process policy changes, resolve service issues, and ensure compliance with regulatory and company guidelines.

The representative will manage inbound and outbound communications, document customer interactions, and provide timely, professional resolutions while maintaining a strong focus on accuracy, efficiency, and customer satisfaction. Success in this role requires solid insurance knowledge, attention to detail, and the ability to navigate multiple systems in a fast-paced service environment.

Responsibilities

· Deliver a positive, knowledgeable, and professional service experience to customers and agents across all interactions.

· Handle a high volume of inbound and outbound calls (approximately 50 calls per day), efficiently resolving Property & Casualty policy and billing inquiries.

· Document customer interactions, policy updates, and resolutions accurately within internal systems.

· Meet or exceed performance expectations in a metrics-driven environment, including customer experience, quality, handle time, adherence, and productivity.

· Adhere to company policies, confidentiality standards, and security protocols to maintain a safe and compliant environment.

· Participate in required training, self-learning modules, and ongoing development to maintain licensure, product knowledge, and performance standards.

· Collaborate with supervisors and team members to review service trends, address customer issues, and support continuous improvement initiatives.

· Work effectively in a high-volume, phone-based environment, managing back-to-back calls, multiple systems, and potentially difficult or irate customers.

· Maintain a dedicated, quiet work-from-home environment free from distractions, ensuring readiness for remote work requirements.

Requirements

· Active Property & Casualty (P&C) or Personal Lines Agent License in the resident state.

· Equivalent to a high school diploma or GED.

· Prior customer service or call center experience in a fast-paced, high-volume environment, handling back-to-back calls and navigating multiple systems.

· Ability to work a flexible weekday schedule within the hours of operation, Monday to Friday, 8:00 AM–9:00 PM EST. Hours of operation may change in the future based on business needs.

· Comfortable working in a metrics-driven environment with defined performance goals (CX scores, handle time, quality, adherence, and productivity).

· Ability to perform essential job duties with or without reasonable accommodation in a remote work setup.

· Access to a reliable internet connection and a quiet, dedicated workspace.

· Willingness to complete a typing test (24 WPM / 80% accuracy) and other pre-employment assessments as part of the hiring process.

Preferred Candidate Location

Candidates residing in Florida (FL) and West Virginia (WV) are preferred.

Schedule

Training

11 Weeks (Schedule TBD)

Nesting A

7 Weeks (Schedule TBD)

Nesting B

X Weeks (Schedule TBD)

Production

Monday to Friday within 8:00 AM–9:00 PM EST, with fixed weekends off. Specific shifts will be assigned during training.

Production schedules will remain open across the full hours of operation during recruiting. Specific shifts will be assigned during training based on business and workforce requirements.

Shift Bids: While in production, shift changes may occur through a shift bid process that considers performance, business needs, and employee preferences. These typically happen 1–2 times per year.

Compensation Disclosure

The starting base starting salary range for this position is $20 per hour and above. This represents the base pay range that we reasonably expect to offer for this position. Final compensation will be determined based on a variety of factors, including but not limited to the candidate’s experience, education, skillset, and location.

In addition to base pay, this role may be eligible for performance-based bonuses, incentive pay, or commissions, which are not included in the listed base salary range. WNS complies with all applicable federal, state, and local pay transparency laws, including those in California, Colorado, New York, Washington, and Illinois. For complete compensation information, please refer to the job posting on our official careers page.

Benefits Overview

Our benefits package includes (but is not limited to)

· Medical, dental, and vision insurance

· Paid time off (PTO), holidays, and sick leave

· 401(k) with company match or other retirement plan

· Life and AD&D Insurance

· Work from home

· Internet reimbursement

· Employee Assistance Program

Equal Opportunity Employer Statement

WNS is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected under federal, state, or local law. We also provide reasonable accommodations to individuals with disabilities and for sincerely held religious beliefs in all aspects of employment, including the application process.

How to Apply

Please submit your application, including a resume and optional cover letter, through our careers page or email to [email protected].

Pay: From $20.00 per hour

Expected hours: 40.0 per week

Benefits

401(k)
401(k) matching
Dental insurance
Disability insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Work from home

Application Question(s)

Do you have a quiet, distraction-free workspace for remote work?
Are you able to perform the essential job duties, either independently or with reasonable accommodation if needed?
Work schedules may change with 1–2 weeks’ notice, these schedules may

include changes to days off, as well as shift start timings. Are you able to accommodate changes with short notice?

* Our contact center operates on holidays. Are you available to work on

holidays if scheduled?

Our agents are expected to meet specific performance metrics (e.g., customer experience scores, handle time, quality, schedule adherence, and productivity). Are you comfortable working in a metrics-driven environment?
This position requires working within our operating hours of 8:00 AM to

9:00 PM EST. Are you able to work any schedule within this time frame?