Remote Call Center Agent

Job description

JOB TITLE

* Telephone Service Representative

LOCATION

* Remote

SALARY

* $11 - $13 Per Hour

WHAT IS THE PRIMARY WORK LOCATION OPTION?

* Remote

REQUIREMENTS

This is a customer service position. It is NOT sales telemarketing position.

• Strong attention to detail
• Customer service driven
• Minimum typing speed of 25 words per minute
• Able to communicate with clients in a professional manner
• Positive attitude
• Drug free
• Professional phone etiquette
• Exceptional attendance
• Good data entry skills

WORK FROM HOME REQUIREMENTS

Windows Machines

• A supported version of Windows 10 Pro or Windows 11 Pro
• 16GB of RAM
• CPU speed of 2.5 gigahertz and Quad (4) core processor or higher

Mac Machines

• Supported versions of macOS with all updates.
• Minimum 16 Gigabytes of RAM with an M series Chip

All Setups

• Must have a work profile for work purposes only.
• You should be the ONLY person that has access to the work profile.
• Must use full-sized keyboard & mouse
• 2 Monitors for Dual screen support
• Both monitors should be 19” each
• Widescreen monitors are now recommended due to the enhanced appearance of our software system.
• Must have an internet connection that allows you to connect via Ethernet cable to the modem.
• Dedicated internet speeds must be a minimum of 7 mbps download/ 3 mbps upload
• Wi-Fi is not acceptable
• Satellite is not acceptable
• NO data caps
• Must maintain anti-virus protection
• Free options are allowed
• Windows defender is not allowed
• You must have a webcam. Used for:
• Meetings
• Training
• Monitoring & Quality Control
• Must have a noise canceling headset
• The internet connection will be used for connecting to a voice line.

SHIFT

• Varies depending on call volume
• MUST be able to work flexible hours & days which include holidays & weekends.

Job Type: Full-time

Pay: $11.00 - $15.00 per hour

Expected hours: No more than 40.0 per week

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: Remote