Anchor Pest Control

Sales & Customer Experience Manager

East Brunswick, NJ, USPosted 5 days ago

RemoteFull-Time Customer Service & Care New Jersey

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Job Description

Company Name

Anchor Pest Control

Position

Sales & Customer Experience Manager

Pay Range

Path To $125k With Bonuses!

Compensation Breakdown

Base Pay: $35 per hour
Annual Earning Potential: $75,000–$125,000, including potential bonuses.
Performance Bonuses: Quarterly performance-based bonuses.

Location

Brunswick, NJ

Schedule

Full-time, Monday–Friday.
Remote work, with occasional in-office meetings.
Some on-call responsibilities.

Benefits

Health, Dental & Vision Insurance – Support your health and well-being.
Life Insurance – Added financial protection.
401(k) – Plan for your future.
Company Computer Provided – Get the equipment you need to succeed remotely.
Company Cell Phone Provided – Stay connected with your team and customers.
Professional Development Reimbursement – Continue learning and strengthening your leadership skills.
Work-Life Balance – Enjoy a remote work arrangement with a weekday schedule, while accommodating occasional meetings and on-call needs.

Requirements

We're looking for a proven sales and customer service leader who knows how to coach people, improve performance, strengthen retention, and drive revenue.

The ideal candidate

Has a track record of leading sales, customer service, or retention teams.
Coaches and develops employees to reach their potential.
Gives clear, direct feedback and sets high standards.
Holds team members accountable for measurable results.
Understands sales processes, objection handling, pricing, and closing.
Is competitive, motivated, and results-driven.
Leads by example and is willing to work alongside the team.
Uses KPIs and performance data to identify opportunities for improvement.
Can improve customer retention and reduce cancellations.
Communicates confidently with employees, customers, and leadership.
Builds a positive, competitive, team-first environment.
Is comfortable working remotely while maintaining accountability and team connection.

Position Summary

Anchor Pest Control is seeking a high-energy, results-driven Sales & Customer Experience Manager who knows how to build strong teams and drive results. Earn $75K–$125K annually with performance-based bonuses while coaching representatives, improving sales, increasing revenue, and reducing cancellations. We're looking for a confident, competitive, people-focused leader who motivates others, develops talent, and makes accountability, continuous improvement, and winning together the standard.

Core Responsibilities:Sales Leadership

Lead inbound, outbound, residential, and commercial sales efforts.
Improve close rates, average ticket values, and overall revenue.
Coach calls, objection handling, pricing conversations, and closing techniques.
Conduct regular training sessions, roleplay, and performance reviews.
Work alongside representatives and provide hands-on coaching.
Monitor KPIs, identify performance gaps, and hold team members accountable.
Build a culture of urgency, healthy competition, and continuous improvement.

Customer Experience & Retention

Lead and develop the customer service team.
Improve customer retention and reduce cancellations.
Resolve customer concerns and turn service problems into opportunities to strengthen relationships.
Improve communication, responsiveness, and service standards.
Identify recurring customer issues and address their root causes.
Partner with other departments to improve the overall customer experience.

People & Culture

Recruit, train, coach, and develop high-performing employees.
Provide direct feedback and clear performance expectations.
Identify and develop future leaders.
Create a positive, competitive, and team-first environment.
Recognize strong performance and address performance issues promptly.
Lead by example and maintain high standards for accountability and professionalism.

Pay: Up to $125,000.00 per year