Tax Season Customer Support Remote Southeast US and Augusta Ga

### Now Hiring: Seasonal Customer Support Representatives (Remote)

Work from Home | Starting Pay: $17.00/hr. | Paid Training

Remote Positions

Open to candidates residing in Georgia, South Carolina, North Carolina, Florida, and Tennessee.

Who we are

At TaxSlayer, we're more than just a tax software development company; we’re empowering individuals and small businesses to plan for and file their tax returns online with confidence and ease. As a leading innovator in tax prep software, TaxSlayer, LLC, has been revolutionizing the way people file their taxes since 1965. Our user-friendly platform offers an intuitive interface that guides customers through the tax-filing process step by step, ensuring accuracy and maximum refunds.

TaxSlayer is headquartered in Augusta, GA with a satellite office in Charlotte, NC. TaxSlayer proudly employs nearly 200 individuals year-round, plus 300 additional in-season support agents. Our employees are among the brightest, most talented group of innovators who work collaboratively to improve our products and exceed customer expectations season after season.

Are you a TaxSlayer?

TaxSlayer is seeking enthusiastic and customer-focused individuals to join our remote team for the 2026/2027 tax season. Our teams will begin in early January, — apply early to secure your spot!

### Position Overview

As a Seasonal Customer Support Representative, you’ll be the voice of TaxSlayer, helping customers navigate their tax filing experience with confidence and ease. This is a temporary, work-from-home opportunity during our peak season.

### Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat
• Provide accurate information about product features, pricing, and availability
• Troubleshoot and resolve customer issues, escalating when necessary
• Maintain accurate customer records in the support system
• Collaborate with team members to meet customer needs
• Meet performance goals for response time, satisfaction, and quality
• Stay informed about TaxSlayer products and services
• Follow company policies, including privacy and data protection
• Maintain a quiet, professional home workspace

### Bonus Skills? Let Us Know!

We’re especially interested in candidates who are:

• Experienced tax professionals
• Desktop computer tech support specialists
• Bilingual (English/Spanish)

### Qualifications

• High school diploma or equivalent; college degree preferred
• Previous customer support or related experience
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Ability to thrive in a fast-paced environment
• Attention to detail and strong organizational skills
• Comfortable using customer support software and systems
• Professional and empathetic in challenging interactions
• Reliable internet connection (minimum 10 Mbps upload / 25 Mbps download)
• Flexible availability, including evenings, weekends, and holidays
• Bilingual proficiency in English and Spanish is a plus

### How to Apply

• Complete the full application
• Opt in for text messages so we can reach you quickly

### Ready to Join the Team?

If you're passionate about helping others and want to be part of a supportive, fast-paced team — apply now and get ready for a rewarding seasonal experience.

### Please Note

As a federal contractor, TaxSlayer may be subject to government requirements. We’ll keep you informed of any applicable obligations.

### Equal Opportunity Employer

TaxSlayer is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.