Work From Home Call Center Representative

Monster is hiring remote, work from home Call Center Representatives to help guests plan vacations and resolve issues.

COMPENSATION

$16/hr + performance bonuses

BENEFITS

• Health, vision, and dental insurance
• 401(k) with 4% company match
• Paid holidays/paid time off
• $750–$1,000 personal travel credit annually
• Advancement opportunities
• Full-time, year-round employment
• 100% remote, work from home position

LOCATION REQUIREMENTS

Candidates must reside in one of the following states: AL, AR, FL, GA, ID, IN, KS, LA, MO, NE, NV, NC, ND, OH, OK, SD, TN, TX, or WY.

MINIMUM TECH REQUIREMENTS

• Windows laptop/desktop with at least 16GB of RAM (Macs, Chromebooks, and tablets will not work)
• If using a laptop, must provide and use a second monitor/screen at all times while working
• High-speed cable or fiber internet only (5G and satellite will not work)
• Must connect to the internet via Ethernet cable (WiFi will not work) with these minimum speeds: Download - 100 Mbps or higher | Upload - 35 Mbps or higher

SCHEDULE

• Monday, Wednesday, Friday: 9:30 AM–3:30 PM Central Time (6-hour days)
• Tuesday, Thursday: 8:40 AM–3:30 PM Central Time (includes additional time for training)

RESPONSIBILITIES

• Handle inbound calls from vacation package guests, always with the goal of setting up a trip
• Answer questions and help resolve guest issues
• Assist guests with selecting vacation destinations and travel dates
• Change plans from "Maybe. Can I call you back?" to finalizing reservations and collecting payment
• Deliver great customer service on every call while still hitting your performance goals
• Bring energy and enthusiasm to every call

MINIMUM REQUIREMENTS

• Positive attitude and upbeat, outgoing personality
• Ability to deliver enthusiastic and engaging customer service
• Strong communication and problem-solving skills
• Great work ethic and consistent reliability
• Ability to follow structured guidelines and meet production expectations
• Willingness to accept coaching and apply feedback immediately
• Prior sales or call center experience a plus, but not required
• Must be 18 years or older to comply with legal requirements

Pay: $16.00 per hour

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance
• Work from home

Application Question(s)

• Do you have fiber or cable internet with a wired Ethernet connection directly to your computer (WiFi does not qualify) and minimum speeds of 100 Mbps download / 35 Mbps upload?
• Do you have a Windows laptop or desktop computer with at least 16GB of RAM and a second monitor/screen if using a laptop?

Work Location: Remote