Call Center Agent Outbound Appointment Setting REMOTE

Job Type: full-time

Hours: Vary Monday-Friday, 9 AM-9 pm

Wage: $14.25

About AnswerNet

AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm, to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year.

Summary of Position

Are you energetic, reliable, and motivated by performance? We’re hiring outbound call center agents to join our growing team! This is a great opportunity for someone who thrives in a goal-driven environment and is looking to grow into a full-time role.

Job Duties / Responsibilities / Essential Functions

Make outbound calls using a provided script

Engage customers with a positive and professional attitude

Follow the call flow and meet performance goals

Accurately input call details and maintain records

Represent our brand with enthusiasm and integrity

Reliable and punctual, with a strong work ethic

Comfortable working independently and as part of a team

Required Knowledge /Skills / Abilities / Qualifications

Must possess excellent communication skills.

Have a high level of tele-sales techniques to persuade callers

Ability to work independently with minimal supervision, but keeping the lines of communication open when you are faced with any puzzling questions or concerns.

Intermediate data-capture, typing, grammar, and spelling skills.

Ability to take directions from leadership via Zoom and chat

Understanding that agent activity is closely monitored using call center technology to track productivity and quality.

At least 1 year of actual Call center experience, working with automatic dialers

Must be 18 years or older

A minimum of a high school diploma or GED

A higher degree would be of great advantage, especially for career advancement

Must be able to pass a 7-year background check

WAH Requirements

Computer & Internet Specs: To be successful in this remote position, the following technical requirements must be met: Processor Speed/Type: 2.6GHz or faster; Memory (RAM): 8GB minimum; Hard Drive: 500GB total storage; Available Disk Space: At least 30% available; Internet Speed: Download: Minimum 80 Mbps; Upload: Minimum 10 Mbps; Accessories: Wired headset (with microphone); External mouse; External keyboard; External monitor (recommended)

Hours of Operations / Schedules

Shifts available Monday through Friday between 9:00 AM and 9:00 PM EST. Must be able to work a mix of morning, afternoon, and/or evening,

#### Behaviors

Preferred* Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.