Customer Support Agent ( Bilingual English and Spanish Preferred )

About us

True View Consultants works in the Green Energy Industry, supporting the EnergizeCT program for the Utilities. We have a twenty-year successful track record with an outstanding reputation. This has led to continued growth with added lines of work. We take great pride in working as a team, treating everyone with respect, and having a great work environment.

Duties and Responsibilities

• Answer incoming calls, make outbound calls, and return customer voicemails.
• Identify customer needs, research issues, resolve complaints, and provide solutions.
• Review applications for qualifications and work with customers to ensure applications are complete.
• Process and approve applications and create leads in the database utilizing data entry skills.
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, concerns, and complaints are handled appropriately.
• Utilize our phone scripts and email templates and adapt them to fit the situation.

Required Skills and Qualifications

• High school degree or equivalent
• General computer experience with the ability to learn multiple computer systems
• Experience working in a customer support role, call center, or office environment
• Robust and active listening and verbal communication skills
• Good written communication skills
• Ability to work with a team and independently
• Ability to multitask and manage time effectively
• Pass a background check
• Quiet, distraction-free work area in your home
• High-Speed Internet

Preferred Skills and Qualifications

• Bilingual in English and Spanish
• Driver’s License

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance
• Work from home

Education

* High school or equivalent (Preferred)

Language

* Spanish (Preferred)

Shift availability

* Day Shift (Required)

Work Location: Remote