Remote Customer Care Specialist - Durable Medical Equipment (DME)

Job Overview

SunMED Medical is a growing healthcare organization dedicated to helping patients access the medical products they need. We are seeking a detail-oriented, customer-focused professional to join our team as a Remote Customer Care Specialist. This role plays a key part in supporting patients, referral sources, and healthcare providers throughout the order fulfillment process.

Responsibilities

As a member of our customer care team, you will serve as a primary point of contact for patients and referral partners while ensuring orders move efficiently through the processing workflow.

Key responsibilities include

• Reviewing and processing referrals using industry-specific software platforms.
• Managing orders from intake through readiness for billing.
• Coordinating with healthcare providers to obtain required clinical documentation and supporting records.
• Communicating with patients regarding insurance benefits, coverage details, and potential financial responsibility.
• Educating customers and referral sources on available medical equipment and product options.
• Maintaining professional relationships with physicians, therapists, clinics, and other referral partners.
• Responding to questions and resolving issues in a timely, service-oriented manner.
• Generating and submitting purchase orders to manufacturers and suppliers through email, online portals, and other approved channels.
• Collaborating with internal teams to ensure accurate and timely order fulfillment.
• Documenting customer interactions and updates within company systems.

Requirements

Successful candidates will demonstrate strong organizational abilities, effective communication skills, and a commitment to providing exceptional service.

Preferred qualifications include

• Experience in customer service, patient support, healthcare administration, or a related field.
• Ability to confidently discuss insurance coverage, benefits, and patient financial obligations.
• Strong attention to detail and accuracy when working with documentation and data entry.
• Excellent verbal and written communication skills.
• Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
• Strong problem-solving and critical-thinking abilities.
• Comfortable learning new software systems and adapting to changing workflows.
• Proficiency with Microsoft Outlook, Teams, and Excel.
• Familiarity with medical terminology preferred.
• Experience working with Brightree or similar management software is a plus.
• Self-motivated with the ability to work independently in a remote environment.

Compensation will be commensurate with experience, skills, and industry knowledge.

Pay: $18.00 - $21.00 per hour

Expected hours: 40.0 per week

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

People with a criminal record are encouraged to apply

Application Question(s)

• What DME have your processed orders for?
• At which company did you work with the DME order processing software, Brightree?

Experience

* Brightree: 2 years (Preferred)

Work Location: Remote