Inbound Customer Service Agent – Remote

Job description

Remote Customer Service Representative

We’re seeking dependable and customer-focused professionals with call center experience to join our remote support team. This position involves assisting customers with prescription requests, account questions, benefits, orders, and coverage information.

Responsibilities

• Respond to inbound customer calls in a professional manner
• Support customers with prescription and order-related questions
• Assist with refill requests and provide order status updates
• Explain available benefits, coverage details, and estimated copay information
• Listen to customer concerns and provide appropriate solutions
• Escalate complex issues when necessary

Requirements

• Previous experience working in a call center or customer service environment
• High school diploma or GED
• Basic computer proficiency and ability to navigate multiple applications
• Quiet, dedicated workspace for remote work
• Reliable hardwired internet with minimum speeds of 20 Mbps download / 5 Mbps upload

Pay: $14.50 per hour

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Vision insurance
• Work from home

Work Location: Remote