Pharmacy Customer Service Representative

Overview

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Jumpstart Your Career with ibex!

At ibex, we're committed to helping you build skills, gain experience, and grow your career. With paid training, supportive leaders, and a team-focused culture, you'll have everything you need to succeed from day one.

Whether you're starting your career or looking for a new opportunity, this is a great place to learn, grow, and make a difference.

About the Role

As a Pharmacy Customer Service Representative, you'll help customers, pharmacies, and healthcare providers with questions about prescriptions, pharmacy benefits, home delivery medications, billing, and healthcare coverage.

This is a high volume, fast-paced, customer-focused role where you'll use your communication and problem-solving skills to provide excellent service and help customers find solutions. Responsibilities --------------------

What You'll Do

* Answer inbound customer service calls and assist customers, pharmacies, and healthcare providers * Help resolve questions related to: * + Prescription benefits + Home delivery medications + Billing and payments + Eligibility and coverage + Claims and authorizations + Medication deliveries * Research and resolve issues using multiple complex computer systems * Listen actively, ask probing questions and develop positive relationships * Accurately document customer interactions * Make occasional follow-up calls when needed * Deliver a positive customer experience on every interaction * Strive to achieve first-call resolution * Meet quality, productivity, and attendance expectations Qualifications ------------------

Required Qualifications

* 18 years of age or older * High School Diploma, GED, or equivalent * At least 1 year of customer service experience * Comfortable using computers and learning new systems * Basic Microsoft Word and Excel skills * Strong communication and problem-solving abilities * Ability to work in a fast-paced environment * Ability to attend all required training * Flexibility to work full-time schedules, including evenings, weekends, holidays, and occasional overtime

Preferred Qualifications

* Call center experience * Healthcare, pharmacy, insurance, or medical office experience * Experience working remotely * Familiarity with medical terminology or health benefits

Eligible States

This role is currently limited to candidates residing in:

Alabama, Arkansas, Delaware, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin, and Wyoming.

Must have

* 18+ years of age with a High School diploma or equivalent * Private, distraction free workspace (not a shared/common area of the home) * Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported) * Must remain on camera during working hours

Why Join ibex?

* Work from home * Paid training * Supportive leadership and coaching * Career growth opportunities * Recognition and incentive programs * Medical, dental, and vision benefits * 401(k) * Paid time off * Referral bonuses and employee discounts * Free cell phone for all employees

Ready to Get Started? Apply today and begin your career with ibex!